Email. 21/10/2002
Dear Andrew’s,
My Grandmother, an 88 year-old lady, recently purchased a tub of your wonderful, 'Liversalts', in order to alleviate a mild digestive disorder. However, the design of the new container baffled her somewhat. As I'm sure you're aware, the new 'Andrews' Liver Salts' package comes in a shapely plastic tub, with a spoon clipped into the lid, and foil sealed for freshness. However, the dosage instructions are hidden beneath the rear label, on a concealed tab. My Gran's hands are slightly arthritic, and not as nimble as the days when she worked in the munitions factory during the war, doing her bit to defeat the Nazi menace, and so even though after two hours of staring at the tub in bemusement and realizing what needed to be done to find out how much of the powder to give herself, she failed, after some scratchy, frantic efforts, to peel back the tricky corner of the label and find out what dosage was applicable. Not wanting to miss out on the vitality of your dyspeptic panacea she scooped fifteen teaspoons of powder into half a pint of water and retired to bed. She describes the next twelve hours as, 'hellish'. Not only did she suffer considerable bowel discomfort, she also ruined a perfectly good mattress.
While not strictly a complaint, I would wish you to bare in mind that not all purchasers of your product will have the digital dexterity of the late, great Jimi Hendrix.
Best wishes,
GUINNESSORIG
No reply received
2008-07-12 @ 23:29